Reviews & Testimonials

CLIENT PERSPECTIVES

Reviews and Testimonials for Craters & Freighters Northern Virginia

Craters & Freighters was founded to meet the needs of companies and individuals with heavy, oversized, high-value, awkward, and time-sensitive shipments that other shipping companies refused to handle.

What do our clients think of our services? Check out what they have to say.

If It can be Moved, We Move It

In 30+ years as an industry leader, we have packaged, crated, and moved just about everything you can imagine. We ship virtually anything virtually anywhere. From simple items to complex robotic equipment, our custom-engineered solutions ensure items get to their destination on-time and undamaged.

Reviews

Average Rating:
5.0
Total Number of Reviews:
6
 
  • June 18, 2020
    Elizabeth Bagley
    I was satisfied from beginning to end with delivery and care of my item. Will use service in the future. Customer service was superb.
    Craters & Freighters
    Thank you so much for your kind words, Elizabeth! We appreciate your business!
  • May 22, 2020
    Sterling C.
    I needed a very fragile (and expensive) TV packaged and shipped cross country. I was in the middle of relocating and couldn’t take the TV with me. Thankfully I found Craters & Freighters. They took care of EVERYTHING! Setting up the pickup and final delivery was easy and the pricing was fair. Once the TV arrived I was very impressed with how securely it was packed and the transit time was pretty quick. Especially considering COVID impacting so many businesses. Highly recommended – you won’t be disappointed!
    Craters & Freighters
    Thank you, Sterling! We sincerely appreciate your kind words and your business!
  • May 19, 2020
    Ken, L.
    I had one (very VERY old) French horn to ship to England & had never done anything like this. When I first looked at Craters'n Freighters website and saw the magnitude of all the valuable things they had done, I was afraid to even call them...so went my way trying FEDEX and UPS, and also tried airline cargo carriers until I learned I could not as a private individual access favorable prices and discounts from anyone. So I decided to try Craters'n Freighters. To my surprise they were happy to coach me through my single item, and were able to reduce costs to a price a few hundred $ down from everything else I had priced except the Post Office (which I could not use due to parcel size). I worked with the office in Sterling, VA., and it was like a next door neighbor helping me through the steps. All the customs details, VAT, etc. were figured out - - and when my recipient needed to delay the shipping they were happy to hold my price for a while. Came the day to ship - I drove out to Sterling and finished everything comfortably in the office. The item moved DHL - I followed the tracking and all arrived safe and sound. This was an important item for me to ship. Once I connected with Craters'n Freighter, my shipping challenges cleared right up. Grateful! Thank you, Alice!
    Craters & Freighters
    Ken - Thank you so much for your kind review! I'm glad we were able to make the shipping process easier for you. We really appreciate your business.
  • May 8, 2020
    Matt B
    Best Moving Experience Ever! I had Craters & Freighters move an entire estate of antique art and furniture (most of it from the 1800's) from Virginia to Wisconsin, and found them to be both professional and meticulous. Great Service and outstanding packaging provided for a flawless move.
    Craters & Freighters
    Matt - Thank you so much for your kind review! We appreciate your business!
  • April 9, 2020
    Denise T
    Great customer service and they worked within my tight deadline! I will use them in the future.
    Craters & Freighters
    Thank you for your kind feedback, Denise! We look forward to working with you the next time!
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Testimonials

Awesome staff, reasonable price

“You and your staff were absolutely awesome! Your providing me with the pictures of the unit taken during the uninstall process helped me immensely. It enabled me to hire the proper company to install the unit and will assist greatly during the reinstallation process. The level of service received by your company is above what a freight company normally provides! Also, when we had a last-minute change to the ship-to address, your staff accommodated the request at a reasonable price without interruption to the delivery date. Thank you for the professional, high-quality service you provided.”–Debbie S. Science Applications International Corporation (SAIC)

Appreciate patience and professionalism

“I am happy to inform you that our shipment reached Wales in great condition and in time for them to install the show for the opening. Thank you very much for all your help and patience in expediting the shipment under the worst circumstances imaginable. Your professional handling of the matter put us at ease and helped to make a difficult situation more manageable. I very much appreciated your patience in explaining all steps involved in preparing and processing the pieces toward getting them shipped to Wales. Thank you again for all your help!”–Darlene T., Lee Arts Center

Grand piano arrived in perfect condition

“The grand piano arrived in one piece and perfect condition last Wednesday. The crate was great and protected the piano very well. Congratulations, it far surpassed our expectations. I will be very happy to recommend Craters & Freighters of DC to anybody with needs similar to mine.”–Joaquin R., Barcelona, Spain

Immensely pleased with service

“I wanted to take a moment to write and say how immensely pleased I am with the crating and shipping services provided to me by Rick at your Sterling, VA location. When I called him about shipping an archival collection (30 boxes of paper and artifacts), Rick clearly and quickly detailed all of my options to me in an understandable way. I had never shipped anything like this before, so I was grateful to him right away for walking me through the potential process. He was also very patient while I made payment arrangements with my institution, which was very helpful. I received constant updates as the shipment traveled across the country to Oregon, which set my mind at ease about its travel. When the crate arrived, I was astounded at the expert quality of the packing job—all of the boxes looked like the day I had left them in Chevy Chase, MD.
Throughout the entire process, Rick was readily available for questions and was knowledgeable, thoughtful, friendly, and polite. The customer service transaction that I have had with this company is the best in my memory. Rick and his team are truly exceptional, and I thank them for making what could have been a nightmare so incredibly easy. I will definitely be using this company again.”–Anne B., Oregon State University Libraries

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